How to Fix KitchenAid Oven Touchpad Not Working Issue

May 27, 2024

Professional and Certified Kitchenaid Appliance Repair in Dallas, AZ
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KitchenAid ovens are known for their impressive features, including convection cooking, dual fan heating, self-cleaning capabilities, and LCD displays. However, like any other appliance, KitchenAid ovens can experience issues from time to time. One common problem that users may encounter is their KitchenAid oven touchpad is not working. The touchpad, also known as the control panel, plays a crucial role in operating the oven and selecting different functions. When your KitchenAid oven touchpad not working, it can be frustrating and hinder your ability to use the oven effectively.

Fortunately, there are steps you can take to troubleshoot and fix the touchpad not working issue on your KitchenAid oven. This blog will guide you through understanding the touchpad system, identifying the problem with your touchpad, and providing simple fixes and troubleshooting tips. By following these steps, you may be able to resolve the issue on your own and avoid expensive repair costs.

The Role of the Touchpad in Oven Operation

The touchpad, or control panel, plays a crucial role in the operation of a KitchenAid oven. It serves as the interface between the user and the appliance, allowing you to select different cooking modes, adjust temperature settings, set timers, and perform other functions. By pressing the buttons on the touchpad, you send signals to the oven’s control board, which then activates the corresponding components to carry out the desired actions.

Without a functioning touchpad, it becomes challenging to operate the oven effectively. If the touchpad is not working, it may prevent you from adjusting settings or selecting the desired cooking mode. In some cases, the touchpad may display incorrect readings or become unresponsive altogether. Identifying the problem with the touchpad is the first step towards resolving the issue and restoring the functionality of your KitchenAid oven.

Symptoms of a Faulty Touchpad

There are several common symptoms that indicate a faulty touchpad in a KitchenAid oven. By recognizing these symptoms, you can troubleshoot and fix the issue effectively. Here are some common signs of a faulty touchpad:

  • Unresponsive buttons: When the touchpad buttons do not respond to your input, it indicates a problem with the touchpad system.
  • Incorrect display readings: If the touchpad display shows incorrect information or does not display anything at all, it suggests a malfunctioning touchpad.
  • Inability to select cooking modes or adjust settings: When you cannot select different cooking modes or adjust temperature settings using the touchpad, it indicates a problem with the touchpad system.

If you experience any of these symptoms, it is recommended to perform some troubleshooting steps before seeking professional appliance repair for your KitchenAid oven.

How to Perform a Quick Touchpad Test

Before proceeding with any troubleshooting steps, it is advisable to perform a quick touchpad test to determine if the issue is with the touchpad itself or another component of the oven. Follow these steps to perform a quick touchpad test on your KitchenAid oven:

  1. Ensure that the control lock setting is not activated. Press the “Start” button and hold it for five seconds. If the control lock is engaged, a beep will sound, and “Controls Unlocked” will appear on the display. This indicates that the touchpad is functioning correctly.
  2. Check if the oven is receiving power. Make sure the oven is firmly connected to a live power outlet. Ensure that the power cord is securely plugged into both the oven and the outlet. If the oven does not power on or the display remains unresponsive, check the circuit breaker and replace any blown fuses if necessary.

Performing these initial tests can help identify any simple issues that may be causing the touchpad not working problem. If the issue persists, further troubleshooting steps can be taken.

Simple Fixes for the Touchpad Not Working

If your KitchenAid oven touchpad is not working, there are some simple fixes you can try before seeking professional repair assistance. These fixes can help resolve common issues that may be preventing the touchpad from functioning correctly. Before attempting any fixes, ensure that the oven is disconnected from the power source to avoid any electrical hazards. The following fixes can be attempted:

Resetting Your KitchenAid Oven

One simple fix for a touchpad not working on a KitchenAid oven is to perform a reset. Here’s how to reset your oven:

  1. Turn off the oven by switching off the breaker or disconnecting the power source.
  2. Wait for a few minutes and then turn the oven back on.
  3. Set the clock by pressing the “Clock Set/Start” button and using the number pads to choose the current time of day.
  4. Press “OK” to confirm the clock settings.

Performing a reset can often resolve minor software glitches that may be causing the touchpad to malfunction. If the touchpad starts working after the reset, you can resume using your KitchenAid oven as usual.

Cleaning the Touchpad Effectively

A dirty or greasy touchpad can also cause the touchpad not working issue on a KitchenAid oven. Over time, dirt, grease, and food particles can accumulate on the touchpad, interfering with its functionality. To clean the touchpad effectively:

  1. Disconnect the oven from the power source to avoid electrical hazards.
  2. Dampen a soft cloth with a mild cleaning solution or warm soapy water.
  3. Gently wipe the touchpad surface to remove any dirt or grease.
  4. Use a dry cloth to wipe away any excess moisture.

Avoid using abrasive cleaners or scrub brushes as they can damage the touchpad. If cleaning the touchpad does not resolve the issue, it may be necessary to seek assistance from a certified appliance technician who can inspect and repair the touchpad or control panel if needed.

Troubleshooting Hardware Issues

If the touchpad not working issue persists after attempting the simple fixes mentioned earlier, it may indicate a hardware problem. In such cases, further troubleshooting steps can be taken to identify and resolve hardware issues that may be affecting the touchpad. Two common hardware issues that can cause touchpad problems are loose connections and a faulty touchpad itself.

Checking for Loose Connections

Loose connections can disrupt the communication between the touchpad and the control board, leading to touchpad issues. To check for loose connections, follow these steps:

  1. Disconnect the oven from the power source.
  2. Open the control panel and locate the connector between the touchpad and the control board.
  3. Ensure that the connector is securely plugged into both the touchpad and the control board.
  4. If the connector is loose, gently push it back in until it clicks into place.

If there are multiple connectors, refer to the oven’s manual or consult a professional for assistance in identifying the correct connector. Once all connections are secure, reconnect the power and test the touchpad to see if the issue has been resolved.

When to Consider Replacing the Touchpad

If touchpad problems persist despite troubleshooting, it may be irreparable or too costly to fix. Consult a certified technician before replacing it to ensure the issue lies with the touchpad. Trust their expertise to decide on the most cost-effective solution.

Regular Maintenance Tips for Your Oven

Regular maintenance is crucial to keep your KitchenAid oven in good working condition and prevent touchpad issues. Here are a few tips to help you maintain your oven:

  • Clean the oven regularly: Wipe down the interior of the oven with a damp cloth or sponge to remove any spills or food particles. Avoid using harsh chemicals or abrasive cleaners that can damage the touchpad or control panel.
  • Check the oven seals: Inspect the seals around the oven door for any signs of wear or damage. Damaged seals can allow heat to escape, affecting the oven’s performance and potentially causing touchpad issues.
  • Test the oven temperature: Use an oven thermometer to check the accuracy of your oven’s temperature. If the temperature is not accurate, it can affect the touchpad’s functioning.
  • Avoid slamming the oven door: Closing the oven door gently can prevent unnecessary stress on the touchpad and control panel.
  • Schedule professional maintenance: Consider scheduling regular maintenance visits with a qualified appliance technician. They can inspect and service your oven to ensure it is functioning optimally and catch any potential issues before they worsen.

By following these regular maintenance tips, you can help prevent touchpad issues and keep your KitchenAid oven working effectively.


In conclusion, understanding and addressing issues with your KitchenAid oven touchpad can enhance its functionality and longevity. By following the troubleshooting steps outlined in this guide, you can efficiently diagnose and resolve touchpad-related problems. Remember to practice regular maintenance and adopt preventative measures to avoid future touchpad issues. If you encounter persistent touchpad malfunctions, consider seeking professional help from us here at Kitchenaid Repairs. Your well-maintained touchpad ensures smooth operation and optimal performance of your KitchenAid oven. Check out our blog, “KitchenAid Appliance Safety Tips: Protecting Your Home and Family,” for more insights on your valuable KitchenAid appliances.

Frequently Asked Questions

What Causes the Touchpad to Stop Working?

There are a few possible causes for a KitchenAid oven touchpad to stop working. It could be due to a malfunctioning control board, a control lock setting that needs to be unlocked, or a tripped circuit breaker. It is recommended to contact an appliance technician for proper diagnosis and repair.

Can I Replace the Touchpad Myself?

While it is possible to replace the touchpad yourself, it is recommended to seek professional help. Touchpad replacement requires specific knowledge and tools. Appliance repair professionals have factory training and experience in handling such repairs, ensuring a proper replacement without causing further damage to the control panel or other components.

How Often Should I Clean the Touchpad?

It is recommended to clean the touchpad regularly as part of your oven maintenance routine. Wipe it down with a soft, damp cloth whenever you notice dirt, grease, or food residues. Avoid using abrasive cleaners that can scratch the touchpad or control panel. Regular cleaning will help prevent debris from interfering with the touchpad’s functioning.

What Should I Do if Resetting Doesn’t Fix the Issue?

If resetting the KitchenAid oven doesn’t fix the touchpad issue, it is best to call an appliance technician for further assistance. The problem may be related to a malfunctioning control board or a more complex electrical issue that requires professional diagnosis and repair. A technician will be able to identify the underlying cause and provide the necessary solution.

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